Helpdesk & ticketing system

A cloud call center software is hosted over the internet which is easily deploy-able and involves a minimum cost. Cloud contact center software reduces the need of hardware set up and makes it easy to access the interactions through multiple channel virtually in the system.

Auto Dialer

Better connect rates with three types of dialers – Progressive Dialer, Preview Dialer, Predictive Dialer

Web-RTC

Enable voice communication between agent browser and call server

On- call options

Features like hold, mute, transfer and conference are available to ensure a professional experience is exhibited during customer calls.

Click-to-Call

Allow agents to automatically dial customer numbers by a single click of a button to eliminate the need for manual dial

Call Disposition

Configure call disposition options so that the details of every call are retained and is made available to all the stakeholders.

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