Contact Center Solution

A call center solution enables the company to handle customer interactions. Traditionally, call center software solution has been equated with only voice interactions. But, as time progressed, the customers have moved on from only voice calls to other mode of communication. With call center solutions the agents can place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, and upload automated scripts.

The customers are no more dependent on just one channel to reach the customer support. There are plenty of options available – live chat, social media, email among others. Having an omnichannel contact center software ensures customer satisfaction and improve the level of customer engagement.

Omini Channel Contact Center Features:

Respond faster to customer emails using inbuilt email editor and templates. Delight your customers with quick response time

Voice

Manage inbound and outbound contact center processes to make each interaction count. Get contextual data of each conversation with Voice recording.

Chat

Use Web Chat, In-App Chat, and Chat Messenger to initiate and receive interactions from your customers.

Social

Smart contact center solutions diversify your customer interactions with social media platforms and help you be responsive to each interaction personally.

Single View of Customer

Give your Agents a cross channel customer view on a single screen and help them get ready for every interaction on every channel without losing any context

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